Our refund policy outlines the conditions under which refunds can be issued for payments made through our payment gateway. Refunds may be considered in the following situations:
To initiate a refund request, customers are required to provide the original payment receipt and transaction number when submitting their refund application. The completed application should be sent via email to the specified email address, following the prescribed format.
Upon successful validation of the claim through manual processing, reimbursement will be granted within five days of our website receiving the online registration form. Depending on the policies of the customer's bank, it may take an additional 5 to 7 working days for the funds to appear in the customer's account.
Outstanding payments for purchases made through our website will be resolved by contacting the user or payee directly, and the payments will be settled as per the agreed terms.
In cases where a dispute cannot be resolved by our website, the disputed amount may be credited to the account of the involved payer. However, the payee cannot challenge any direct credit or debit made to their account. After a repayment has been made between the payee and the payer, our website's suppliers will handle the funds according to the repayment conditions.
It's crucial for both customers and service providers to understand that in the case of a chargeback, where the payee, user, or service provider has already received payment, any disputes related to the payment must be resolved in accordance with the terms of the original agreement.
